How To…

Merchant Services



How do I return an item?

DMI accepts returns of unopened candy cases, in original condition within 30 days of invoice date, when weather conditions allow.

For allowed returns, authorization is required.  First, contact DMI to obtain a Return Authorization Number by calling (800) 628-5905.

DMI does not accept returns of 

  • special order items
  • lollipops
  • partial cases

DMI does not pay the return shipping costs. However, customers may purchase return shipping labels thru DMI.  Please contact us at (800) 628-5905.  We are happy to provide a quote, or further details.

If using your own shipping provider, return merchandise to:

DMI Fundraising - RA#_______

8643 Louisiana Pl

Merrillville IN 46410

If an item is defective, we will replace it in addition to issuing a call tag for the merchandise at our discretion.

Customer Service (800) 628-5905